ELITE HOROLOGY SDN BHD
Registration No. 202601024936 (1687033-V)
Welcome to ELITE HOROLOGY SDN BHD. By accessing our website, making an enquiry, placing an order, or purchasing from us, you agree to the terms set out below. Please read them carefully before completing any transaction.
General
These Terms & Conditions apply to the use of our website and to purchases made from ELITE HOROLOGY SDN BHD.
We may update or revise these terms from time to time to reflect changes in our business, website, services, or legal requirements. The latest version published on our website will apply.
Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, condition details, and other information are presented as accurately as possible.
Actual colours, appearance, or small details may vary depending on lighting, photography, display settings, age, condition, or manufacturing differences.
For pre-owned or previously handled timepieces, normal signs of wear may be present. Where relevant, significant condition details will be communicated before purchase.
Customers are encouraged to review all available product information and contact us if clarification is required before placing an order.
Availability
All products are subject to availability.
A product appearing on our website does not always guarantee that it remains available at the time an order is placed. Certain watches may be sold, reserved, or withdrawn before website information is updated.
If an ordered item becomes unavailable, we will contact the customer and provide an appropriate resolution.
Pricing
Prices displayed or quoted are subject to change without prior notice unless an order has already been confirmed.
We aim to ensure that all pricing information is accurate. However, if an obvious pricing, typographical, or technical error occurs, we reserve the right to correct the error and cancel or amend the affected order where appropriate.
Any applicable shipping charges, taxes, duties, or additional fees will be communicated where relevant.
Orders
Submitting an order does not automatically mean that the order has been accepted.
An order may be subject to payment confirmation, identity or fraud-prevention checks, product availability, delivery verification, or other reasonable checks before acceptance.
We reserve the right to decline or cancel an order where necessary, including cases involving suspected fraud, payment problems, incorrect information, product unavailability, or pricing errors.
Payment
Payment must be made using the payment methods accepted by ELITE HOROLOGY SDN BHD.
Orders may not be processed or dispatched until payment has been successfully received and verified.
Where a third-party payment provider is used, the transaction may also be subject to that provider’s own terms and security procedures.
Product Authenticity and Representation
We take reasonable care when sourcing and presenting the watches offered by our business.
Where authenticity-related information, accessories, documentation, servicing history, or product condition is provided, it is based on the information reasonably available to us at the time.
Customers should review the specific details provided for each timepiece before purchase, particularly for pre-owned, vintage, discontinued, or collectible watches.
Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Delivery times are estimates only and may be affected by courier operations, weather, public holidays, customs procedures, security checks, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
Cancellations
Order cancellations are handled in accordance with our Cancellation Policy.
Customers should contact us as soon as possible if they wish to cancel an order. Once an order has been processed or dispatched, cancellation may no longer be available.
Returns and Refunds
Any return, exchange, or refund will be subject to the terms communicated at the time of purchase and any applicable return or refund policy published by ELITE HOROLOGY SDN BHD.
Items must generally be returned in the condition in which they were received, together with any accompanying packaging, documentation, accessories, tags, or other included items, where applicable.
We may decline a return where an item has been worn, damaged, altered, serviced, resized, modified, or otherwise changed after delivery, except where applicable law requires otherwise.
Inspection Upon Delivery
Customers should inspect their order as soon as reasonably possible after receiving it.
If an item arrives damaged, appears incorrect, or shows signs of tampering during delivery, please contact us promptly and retain the original packaging where possible.
Photographs, videos, courier information, or other supporting evidence may be requested to assist with reviewing the matter.
Warranty and Servicing
Any warranty applicable to a particular timepiece will be stated separately where relevant.
Manufacturer warranties, seller warranties, or service warranties may have different terms and periods of coverage.
Damage caused by misuse, accidents, water exposure beyond the applicable resistance rating, unauthorised repair, impact, negligence, normal wear and tear, or improper handling may not be covered.
Intellectual Property
Content appearing on our website, including text, graphics, logos, branding, photographs, layouts, and other materials, may belong to ELITE HOROLOGY SDN BHD or be used with permission.
Such content may not be copied, reproduced, distributed, republished, or commercially used without appropriate permission, except where permitted by law.
Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorised access, introduce malicious software, or use the website for unlawful, fraudulent, or abusive purposes.
We may restrict or suspend access where we reasonably believe the website is being misused.
Third-Party Services
Our website may use or link to third-party services, including payment providers, delivery companies, social media platforms, analytics services, or external websites.
We are not responsible for the availability, content, privacy practices, or separate terms of third-party services that we do not control.
Limitation of Liability
To the extent permitted by applicable law, ELITE HOROLOGY SDN BHD will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, delays outside our reasonable control, misuse of a product, or reliance on information beyond the purpose for which it was provided.
Nothing in these Terms & Conditions is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited.
Privacy
Personal information collected through our website, enquiries, and transactions will be handled in accordance with our Privacy Policy and applicable data protection requirements.
Governing Law
These Terms & Conditions are governed by the applicable laws of Malaysia.
Any dispute arising in connection with the use of our website or a transaction with ELITE HOROLOGY SDN BHD will be handled in accordance with applicable Malaysian law and the jurisdiction of the relevant Malaysian courts.
Contact Us
If you have questions regarding these Terms & Conditions, please contact:
ELITE HOROLOGY SDN BHD
Email: elite_horology@outlook.com