ELITE HOROLOGY SDN BHD
Registration No. 202601024936 (1687033-V)
At ELITE HOROLOGY SDN BHD, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, make an enquiry, or purchase from us.
Information We Collect
We may collect personal information that you provide directly to us, such as your name, email address, telephone number, billing or delivery details, and information related to your enquiry or purchase.
When you use our website, certain technical information may also be collected automatically. This can include your IP address, browser type, device information, pages visited, and general website activity.
We only collect information that is reasonably necessary for our business operations and customer service.
How We Use Your Information
Your information may be used to respond to enquiries, process orders, arrange delivery, provide customer support, communicate important updates, maintain business records, and improve our website and services.
Where appropriate, we may also use your contact information to share updates, new arrivals, promotions, or other marketing communications. You may choose to stop receiving marketing communications from us at any time.
We do not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.
Payments
Payments may be processed through third-party payment providers. Depending on the payment method used, your payment details may be collected and processed directly by the relevant payment provider.
ELITE HOROLOGY SDN BHD does not necessarily receive or store complete card or banking information when payments are handled by external payment services. Their handling of your information is subject to their own privacy and security practices.
Cookies and Website Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand visitor activity, and improve the browsing experience.
Some cookies may be provided by third-party services used for analytics, website functionality, advertising, or embedded content.
You may adjust your browser settings to block or remove cookies, although certain website features may not work as intended.
Sharing of Information
We do not sell or rent your personal information.
Information may be shared with trusted service providers where necessary to operate our business, such as website hosting providers, payment processors, delivery partners, professional advisers, analytics providers, or other businesses that assist us in serving customers.
We may also disclose information where required by law, regulation, legal process, or a lawful request from an appropriate authority.
Where third parties process information on our behalf, we expect them to handle it appropriately and only for the relevant purpose.
Data Security
We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no website, online transmission, or electronic storage method can be guaranteed to be completely secure. Customers should also take reasonable precautions when sharing information online.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling transactions, providing customer service, maintaining business and accounting records, resolving disputes, and meeting legal obligations.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it.
Your Personal Information
You may contact us if you would like to request access to personal information we hold about you, update inaccurate information, withdraw certain consents, or ask questions about how your information is handled.
Certain information may need to be retained where required for legal, accounting, security, or legitimate business purposes.
Third-Party Websites
Our website may contain links to websites, platforms, or services operated by other parties. We are not responsible for the privacy practices, security, or content of websites that we do not operate.
We recommend reviewing the privacy policy of any external website before providing personal information.
Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate consent. If we become aware that information has been provided improperly, we may take reasonable steps to remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.
The latest version published on our website will apply from its stated effective date.
Contact Us
For privacy-related questions or requests, you may contact:
ELITE HOROLOGY SDN BHD
Email: elite_horology@outlook.com