ELITE HOROLOGY SDN BHD
Registration No. 202601024936 (1687033-V)
At ELITE HOROLOGY SDN BHD, we aim to make every delivery as smooth, secure, and reliable as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are processed after payment has been successfully confirmed.
Processing time may vary depending on product availability, order verification, public holidays, weekends, or other operational circumstances. Where additional verification is required, we may contact you before dispatching the order.
Customers are responsible for ensuring that the delivery information provided during checkout is complete and accurate.
Delivery Within Malaysia
We currently provide delivery within Malaysia using selected courier or delivery partners.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances outside our control.
Estimated delivery times are provided as a general guide and should not be considered a guaranteed delivery date.
Shipping Charges
Shipping charges, where applicable, will be shown during checkout or communicated before payment is completed.
From time to time, we may offer complimentary shipping or promotional delivery arrangements. Any applicable terms will be stated at the time of purchase.
Secure Packaging
As watches and timepieces require careful handling, we take reasonable steps to ensure that orders are securely packaged before dispatch.
Depending on the value and nature of the order, additional delivery arrangements, verification, signature confirmation, or insurance may be used.
Tracking Information
Where tracking is available, customers may receive tracking details after the order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed over to the courier.
Delivery Confirmation
Some orders may require a signature, identification, or other confirmation upon delivery.
Please ensure that someone is available to receive the parcel at the delivery address. For higher-value orders, we may apply additional security measures before or during delivery.
Incorrect or Incomplete Address
Please review your shipping information carefully before confirming your order.
ELITE HOROLOGY SDN BHD is not responsible for delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated delivery information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible. We will try to assist before the order is dispatched.
Failed Delivery Attempts
If a courier is unable to complete delivery, the parcel may be returned to a collection point, courier facility, or to us.
Additional delivery charges may apply if the order needs to be shipped again due to an unsuccessful delivery caused by circumstances within the customer’s control.
Delivery Delays
While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to courier disruptions, severe weather, peak seasons, public holidays, customs procedures, operational issues, or other events beyond our control.
We appreciate your understanding in such situations and will provide reasonable assistance where possible.
Lost or Damaged Parcels
If your parcel appears to be lost, damaged, or tampered with during delivery, please contact us promptly.
Where possible, keep all packaging materials and provide photographs or other relevant information so that we can review the issue and assist with any courier investigation or claim.
Any resolution will depend on the circumstances of the shipment, available evidence, and the applicable courier or insurance terms.
International Shipping
International shipping availability may vary.
If international delivery is offered, customers may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country. These charges are not normally included in the product price or shipping fee unless specifically stated.
Customs clearance may also result in additional delivery time.
Change of Delivery Address
Once an order has been dispatched, we may not be able to change the delivery address.
Any address change requested after dispatch may be subject to the courier’s policies, additional charges, or security verification.
Contact Us
For shipping enquiries, tracking assistance, or delivery concerns, please contact:
ELITE HOROLOGY SDN BHD
Email: elite_horology@outlook.com